01 Taking control of your life/business. 02 Always seeking and seizing opportunities to make your life/organization better through all endeavors. 03 Continuously improving the service you offer to others. 04 Influencing others to be their best. 05 Seek solutions to challenges/problems encountered. 06 Contribute to the development of others. 07 Treat yourselfand others with respect. 08 Encourage open and honest discussions. 09 Accepting and encouraging constructive feedback.